Refund policy

We are 100% committed to providing you an amazing experience with our products, shopping experience, and customer support.

For all non-perishable items (apparel, merchandise) we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at team@eatunwaffle.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at team@eatunwaffle.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can take a look at the issue and make it right for you.

Exceptions / non-returnable items
Because they have a limited ambient shelf life, perishable goods like our "ready-to-eat" waffles, cannot be returned. However, if the product arrived damaged, or in any way defective or not up to your expectations, please get in touch with us and we will extend you a full refund of those items.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.