Shipping & returns

Where we ship

We ship to the lower 48 states and Washington D.C. via 3-day-or-less service. Because the waffles are time-sensitive in transit, we can't ship to Hawaii, Alaska, or anywhere outside the continental U.S. at this time. International shipping isn't available yet — sign up for our newsletter to be the first to know.

Shipping windows

Boxes go out on Mondays and Tuesdays each week. Orders placed after Tuesday at 12pm MT will ship the following Monday. This way your box doesn't sit in a warehouse over the weekend.

If you need to update your shipping address, do it before your subscription's processing day (3 days before the box ships). You can adjust everything from your account.

What if my waffles arrive warm?

That's normal and A-OK. The insulation and ice packs are there to keep the waffles cold in transit, not frozen — boxes are expected to arrive cold or at ambient temperature, and Unwaffles are safe and delicious for days out of the fridge. Move them to the fridge or freezer when they land and toast as usual.

If something is genuinely wrong with your box, email team@eatunwaffle.com within 24 hours of delivery with a photo and we'll make it right.

Returns & refunds

Because Unwaffle is a perishable food product, we don't accept returns. But your satisfaction is our priority — if anything is wrong with your order, email team@eatunwaffle.com and we'll make it right.

Subscription customers can pause, skip, or cancel anytime. There are no cancellation fees and no commitments.

Order changes

You can edit your subscription order — flavors, quantity, frequency, address — anytime up to 3 days before the order processes. After that, the order is locked in and we can't make changes.