A simple overview of how we ship, when orders go out, and what to expect when your waffles arrive — so you can feel confident every step of the way.

Unwaffle orders ship Monday through Wednesday, with most orders going out Monday or Tuesday.

We time shipments this way intentionally. Because Unwaffle is a perishable product, avoiding weekend delays helps protect quality during transit and ensures your waffles arrive in the best possible condition.

If you placed an order later in the week, it may ship the following Monday. We appreciate your patience — this extra care is part of how we maintain consistency and freshness.

Your waffles ship frozen, packed with insulation and cooling materials designed to keep them cold during transit (typically 3 days or less).

Depending on weather, transit time, and delivery conditions, your box may arrive:

• Fully frozen

• Thawed but still cold or refrigerated

• Occasionally at ambient temperature

This is normal and safe.

Our waffles are made to handle temperature variation during shipping, and their quality is preserved as long as they are properly stored once they arrive.

When your Unwaffle order is delivered, here’s what to do:

1. Open your box promptly
This helps you check everything and decide how you’d like to store your waffles.

2. Choose how to store your waffles

• Freeze them for long-term storage

• Refrigerate them if you plan to enjoy them within the next 2–3 weeks

3. Toast and enjoy
Waffles can be toasted straight from frozen or refrigerated, whenever you’re ready.

This flexibility is intentional — Unwaffle is designed to work around real routines, not rigid rules.

Shipping frozen allows us to prioritize quality, texture, and flavor — without relying on heavy preservatives or shortcuts.

Rather than rushing packages through the system at all costs, we focus on:

• Protecting ingredient integrity

• Maintaining consistent texture and taste

• Improving reliability over time

As we grow, we continue to refine our packaging and cooling methods to make deliveries even more consistent and convenient.

If anything about your delivery doesn’t look right, or if you have questions about your order, we’re here to help.

Reach out to us at team@eatunwaffle.com, and our team will take care of you.

We'll be in touch as soon as your order ships.

Thank you for trusting Unwaffle with your breakfast!